We help clients transform their data into insight and action in order to achieve better performance and gain competitive advantage.
Our value proposition
We work closely with clients to understand their market and take appropriate action to thwart risks and capture opportunities.
We combine management and technology expertise to accompany partners on their knowledge management projects.
WHY WORK WITH CIEMS
Research Driven Consulting
We are a research based consulting provider of choice for organisations.
International Strategic Partnerships
We offer best-in-class services thanks to our partnerships.
Industry Expertise
We cover the broadest spectrum of markets to provide new growth opportunities.
Innovative Sollutions
Our solutions help discover strategic insights and make decisions.
Gateway to Africa
We support with strategic insights to enter the African market.
5 MAIN REASONS TO CHOOSE CIEMS
Use case - Setting up a market intelligence program
We designed and implemented a market intelligence program for a large bank in Morocco. An agile approach was adopted and focused on : an internal diagnosis of the market intelligence practice (intelligence domain, organization, governance, human and material resources), a national and international benchmark, a gap analysis and recommendations.
Use case - Benchmarking of maintenance and training services
We conducted a project aimed at benchmarking of maintenance, training and spare parts of companies manufacturing packaging machines. An approach focused on a combination of secondary information and highly targeted primary interviews with equipment manufacturers, service teams and customers.
Use case - Due diligence and feasibility study
We conducted a due diligence and feasibility study for a private equity aimed to understand healthcare market in Morocco. The objective of the project was to provide a complete vision of the health system in Morocco, the competition, the services offered, the system of recruiting technicians, nurses, doctors and health professionals. The study also included the insurance system, the regulatory framework, the pricing of services, the cost structure and the turnover achieved by the competitors.
Use case - Market assessment of industrial and hazardous waste in Morocco
We provided an intelligence report that included the key informations : market segmentation, market size, drivers, waste statistics, municipal and private waste management markets, value chain analysis (from the companies to the end-user e.g. health company), pricing structure and trends, competitive benchmark on solutions, sales approach and commercial terms, solutions offered by companies – key differentiators, potential for market penetration, service, process and technology trends.
Use case -Investment Company was keen on investing in the banking sector in Morocco and looked for a potential seller amongst Moroccan banks.
Investment Company has approached us to help in identifying the right investment target in the banking sector in Morocco that fulfils their investment criteria. We provided diligence assessment of the 3 shortlists to identify the investment target.
Use case - Customer Experience for Telecommunication Company
We have been approached by Moroccan Telecommunication company to develop its Customer Experience (CX) that we called it “Telcos-CX”. The managers can improve the overall CX quality through a better understanding of its measurement and identifying the expected CX in order to build up satisfaction and loyalty strategies.
RECENT NEWS
Customer Experience (CX) Solution
If you want to increase the output of your sales process and help your company grow, it’s essential that you meet or exceed your customers’ expectations. Information about our CX services, please click here : CX Solution
Know Your Business (KYB) Solution
Know Your Business (KYB), is the name of the methods conducted by a company to verify the identity of their clients or partners. Information about our KYB Solution, please click here : KYB Solution
Free MI Advisory Session
At CIEMS, we offer you a free advisory session to give you advice on the direction to take to succeed in a market intelligence project. For further information, please click here : MI Advisory Session
