{"id":3132,"date":"2015-04-12T15:48:59","date_gmt":"2015-04-12T15:48:59","guid":{"rendered":"http:\/\/ciems.ma\/\/?page_id=3132"},"modified":"2026-03-08T02:41:13","modified_gmt":"2026-03-08T01:41:13","slug":"research-publications","status":"publish","type":"page","link":"https:\/\/ciems.ma\/index.php\/research-publications\/","title":{"rendered":"Publications"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3132\" class=\"elementor elementor-3132\" data-elementor-settings=\"[]\">\r\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\r\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39824f75 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39824f75\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-54b44281\" data-id=\"54b44281\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-726cf06 elementor-widget elementor-widget-text-editor\" data-id=\"726cf06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><div align=\"justify\"><ul><li><span style=\"font-family: verdana, geneva;\">Integrating Fintech into the Supply Chain: Towards a Maturity Model, Supply Chain Forum: An International Journal 1\u201322 <\/span><a style=\"word-spacing: normal;\" title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">(<\/a><a style=\"word-spacing: normal;\" href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/16258312.2026.2631968\">Download<\/a><a style=\"word-spacing: normal;\" title=\"Proceedings ICTMOD 2018\" href=\"https:\/\/ieeexplore.ieee.org\/document\/11371952\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><ul><li><span style=\"word-spacing: normal; font-family: verdana, geneva;\">Artificial Intelligence and Customer Experience: A Bibliometric Review of Strategic Research Trends (2015\u20132025), 2025 IEEE International Conference on Technology Management, Operations and Decisions, Glasgow, Scotland\u00a0<\/span><a style=\"word-spacing: normal;\" title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">(<\/a><a style=\"word-spacing: normal;\" href=\"https:\/\/ieeexplore.ieee.org\/document\/11372016\">Download<\/a><a style=\"word-spacing: normal;\" title=\"Proceedings ICTMOD 2018\" href=\"https:\/\/ieeexplore.ieee.org\/document\/11371952\" target=\"_blank\" rel=\"noopener\">)<\/a><span style=\"word-spacing: normal;\">.<\/span><\/li><\/ul><ul><li><span style=\"font-family: verdana, geneva;\">FinTech and Artificial Intelligence in Supply Chain: Trends, challenges, and research gaps, 2025 IEEE International Conference on Technology Management, Operations and Decisions, Glasgow, Scotland\u00a0<\/span><a style=\"word-spacing: normal;\" title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">(<\/a><a style=\"word-spacing: normal;\" href=\"https:\/\/ieeexplore.ieee.org\/document\/11371931\">Download<\/a><a style=\"word-spacing: normal;\" title=\"Proceedings ICTMOD 2018\" href=\"https:\/\/ieeexplore.ieee.org\/document\/11371952\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><ul><li><span style=\"font-family: verdana, geneva;\">Exploring the Impact of Generative AI on CRM, 2025 IEEE International Conference on Technology Management, Operations and Decisions, October 20, 21, 22, 2025, Glasgow, Scotland\u00a0<\/span><a style=\"word-spacing: normal;\" title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">(<\/a><a style=\"word-spacing: normal;\" href=\"https:\/\/ieeexplore.ieee.org\/document\/11371952\">Download<\/a><a style=\"word-spacing: normal;\" title=\"Proceedings ICTMOD 2018\" href=\"https:\/\/ieeexplore.ieee.org\/document\/11371952\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><ul><li><span style=\"font-family: verdana, geneva;\">Proceedings of IEEE International Conference on Technology Management, Operations and Decisions (IEEE ICTMOD), October 20, 21, 22, 2025 <\/span><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">(<\/a><a href=\"https:\/\/ieeexplore.ieee.org\/xpl\/conhome\/11371757\/proceeding\">Download<\/a><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><ul><li><span style=\"font-family: verdana, geneva;\">Proceedings of IEEE International Conference on Technology Management, Operations and Decisions (IEEE ICTMOD), November 04, 05 &amp; 06, 2024 <\/span><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">(<\/a><a href=\"https:\/\/ieeexplore.ieee.org\/xpl\/conhome\/10878106\/proceeding\">Download<\/a><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><ul><li><span style=\"font-family: verdana, geneva;\">Proceedings of IEEE International Conference on Technology Management, Operations and Decisions (IEEE ICTMOD), November 22, 23 &amp; 24, 2023 <\/span><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">(<\/a><a href=\"https:\/\/ieeexplore.ieee.org\/xpl\/conhome\/10438107\/proceeding\">Download<\/a><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><ul><li><span style=\"font-family: verdana, geneva;\">Proceedings of IEEE International Conference on Technology Management, Operations and Decisions (IEEE ICTMOD), November 23, 24 &amp; 25, 2022 <\/span><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">(<\/a><a href=\"https:\/\/ieeexplore.ieee.org\/xpl\/conhome\/10041863\/proceeding\">Download<\/a><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><\/div><div align=\"justify\"><ul><li><span style=\"font-family: verdana, geneva;\">Proceedings of IEEE International Conference on Technology Management, Operations and Decisions (IEEE ICTMOD), November 24, 25 &amp; 26, 2021 <\/span><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">(<\/a><a href=\"https:\/\/ieeexplore.ieee.org\/xpl\/conhome\/9739205\/proceeding\">Download<\/a><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><\/div><div align=\"justify\"><ul><li><span style=\"font-family: verdana, geneva;\">A social CRM analytic framework for improving customer retention, acquisition, and conversion, Technological Forecasting and Social Change,\u00a0<\/span><span style=\"font-family: verdana, geneva;\">\u00a02022,\u00a0Vol. 174, pp.121-275\u00a0<\/span><a title=\"TFSC\" href=\"https:\/\/doi.org\/10.1016\/j.techfore.2021.121275\" target=\"_blank\" rel=\"noopener\">(<\/a><a href=\"https:\/\/doi.org\/10.1016\/j.techfore.2021.121275\">Download<\/a><a title=\"TFSC\" href=\"https:\/\/doi.org\/10.1016\/j.techfore.2021.121139\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><ul><li><span style=\"font-family: verdana, geneva;\">Towards an anticipatory system incorporating corporate foresight and competitive intelligence in creating knowledge: a longitudinal Moroccan bank case study, Technological Forecasting and Social Change,\u00a0<\/span><span style=\"font-family: verdana, geneva;\">2022,\u00a0Vol.174, pp. 121-139\u00a0<\/span><a title=\"TFSC\" href=\"https:\/\/doi.org\/10.1016\/j.techfore.2021.121139\" target=\"_blank\" rel=\"noopener\">(<\/a><a href=\"https:\/\/doi.org\/10.1016\/j.techfore.2021.121139\">Download<\/a><a title=\"TFSC\" href=\"https:\/\/doi.org\/10.1016\/j.techfore.2021.121139\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><ul><li><span style=\"font-family: verdana, geneva; color: var( --e-global-color-text ); font-weight: var( --e-global-typography-text-font-weight ); word-spacing: normal;\">Impacts of Leadership style, Organizational design and HRM practices on Knowledge hiding:The roles of Organizational justice and Competitive work environment, Journal of Business Research, 2021, Vol.137, pp. 488-499\u00a0<\/span><a title=\"Proceedings ICTMOD 2018\" href=\"https:\/\/doi.org\/10.1016\/j.jbusres.2021.08.045\" target=\"_blank\" rel=\"noopener\">(<\/a><a href=\"https:\/\/doi.org\/10.1016\/j.jbusres.2021.08.045\">Download<\/a><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><ul><li><span style=\"font-family: verdana, geneva;\">Conceptualisation of customer experience : the case of mobile telecoms services in Morocco, International Journal of Managerial and Financial Accounting 2020, Vol.12, No.1,\u00a0<\/span><span style=\"font-family: verdana, geneva;\">pp.89-118\u00a0<\/span><a title=\"TFSC\" href=\"https:\/\/ciems.ma\/index.php\/research-publications\/10.1504\/IJMFA.2020.107003\" target=\"_blank\" rel=\"noopener\">(<\/a><a href=\"https:\/\/www.inderscienceonline.com\/doi\/abs\/10.1504\/IJMFA.2020.107003\">Download<\/a><a title=\"TFSC\" href=\"https:\/\/doi.org\/10.1016\/j.techfore.2021.121139\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><ul><li><span style=\"font-family: verdana, geneva;\">Proceedings of IEEE International Conference on Technology Management, Operations and Decisions (IEEE ICTMOD), November 25, 26 &amp; 27, 2020\u00a0<\/span><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">(<\/a><a href=\"https:\/\/ieeexplore.ieee.org\/xpl\/conhome\/9380294\/proceeding\">Download<\/a><a title=\"Proceedings ICTMOD 2018\" href=\"http:\/\/www.ciems.ma\/ciems_research\/ieee_ictmod2018\/Proceedings_ICTMOD_2018.pdf\" target=\"_blank\" rel=\"noopener\">)<\/a>.<\/li><\/ul><\/div><div align=\"justify\"><ul><li><span style=\"font-family: verdana,geneva;\">Proceedings of IEEE International Conference on Technology Management, Operations and Decisions (IEEE ICTMOD), November 21, 22 &amp; 23, 2018\u00a0<\/span><a title=\"Proceedings ICTMOD 2018\" href=\"https:\/\/ieeexplore.ieee.org\/xpl\/conhome\/8681905\/proceeding\" target=\"_blank\" rel=\"noopener\">(Download)<\/a>.<\/li><\/ul><\/div><div align=\"justify\"><ul><li><span style=\"font-family: verdana,geneva;\">Development of a competitive intelligence maturity model : Insights from Moroccan companies, Journal of Intelligence Studies in Business, Vol 8, No 1, 2018\u00a0<\/span><a href=\"http:\/\/ciems.ma\/ciems_research\/publications\/CI_JISIB.pdf\">(Download)<\/a>.<\/li><\/ul><\/div><div align=\"justify\"><ul><li><span style=\"font-family: verdana,geneva;\">Governance, Accountability and Sustainable Development, Cambridge Scholars Publishing, ISBN-13 &#8211; 978-1-4438-6884-6, January 2015 <\/span><a href=\"http:\/\/www.cambridgescholars.com\/governance-accountability-and-sustainable-development\">(Download)<\/a>.<\/li><\/ul><\/div><div align=\"justify\"><ul><li><span style=\"font-family: verdana,geneva;\">Study on patents in Morocco, Journal of Economics and International Business Management, May 2014\u00a0<\/span><a href=\"http:\/\/ciems.ma\/wp-content\/uploads\/2016\/02\/Patente-trends.pdf\">(Download)<\/a>.<\/li><\/ul><\/div><div align=\"justify\"><ul><li><span style=\"font-family: verdana,geneva;\">Proceedings of the International Workshop on Knowledge Management and Innovation, October 11, 2013\u00a0<\/span><a href=\"http:\/\/www.ciems.ma\/ciems_research\/publications\/Workshop_GCI_2013.pdf\">(Download)<\/a>.<\/li><\/ul><\/div><div align=\"justify\"><ul><li><span style=\"font-family: verdana,geneva;\">Le brevet comme source d\u2019information strat\u00e9gique : cas de l\u2019activit\u00e9 inventive au Maroc, Revue Internationale d\u2019intelligence \u00e9conomique, n\u00b04 (2012) 205-222 <\/span><a href=\"http:\/\/ciems.ma\/ciems_research\/publications\/R2IE.pdf\">(Download)<\/a>.<\/li><\/ul><\/div><div align=\"justify\"><ul><li><span style=\"font-family: verdana,geneva;\">Proceedings of the International Conference on Governance, 14 &amp; 15 September 2012\u00a0<\/span><a href=\"http:\/\/www.ciems.ma\/ciems_research\/publications\/Proceedings_OGC_2012.pdf\">(Download)<\/a>.<\/li><\/ul><\/div><div align=\"justify\"><ul><li><span style=\"font-family: verdana,geneva;\">A synergy between competitive intelligence and corporate governance : Insight from stakeholder perspective,\u00a02nd Organisational Governance Conference Global Governance: The raising of awareness,14 &amp; 15 September 2012\u00a0<\/span><a href=\"http:\/\/www.ciems.ma\/ciems_research\/publications\/Proceedings_OGC_2012.pdf\">(Download)<\/a>.<\/li><\/ul><\/div><div align=\"justify\"><ul><li><span style=\"font-family: verdana,geneva;\">Current state of competitive intelligence in Morocco,\u00a0The 8th International Conference on Knowledge Management, 4-6 September 2012, University of Johannesburg, South Africa&#8230;<\/span><\/li><\/ul><\/div><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t","protected":false},"excerpt":{"rendered":"<p>Integrating Fintech into the Supply Chain: Towards a Maturity Model, Supply Chain Forum: An International Journal 1\u201322 (Download). Artificial Intelligence and Customer Experience: A Bibliometric Review of Strategic Research Trends (2015\u20132025), 2025 IEEE International Conference on Technology Management, Operations and Decisions, Glasgow, Scotland\u00a0(Download). FinTech and Artificial Intelligence in Supply Chain: Trends, challenges, and research gaps,&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/pages\/3132"}],"collection":[{"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/comments?post=3132"}],"version-history":[{"count":169,"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/pages\/3132\/revisions"}],"predecessor-version":[{"id":9311,"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/pages\/3132\/revisions\/9311"}],"wp:attachment":[{"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/media?parent=3132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}