{"id":8002,"date":"2022-03-06T16:56:50","date_gmt":"2022-03-06T15:56:50","guid":{"rendered":"http:\/\/ciems.ma\/?page_id=8002"},"modified":"2022-03-06T19:32:09","modified_gmt":"2022-03-06T18:32:09","slug":"cx","status":"publish","type":"page","link":"https:\/\/ciems.ma\/index.php\/cx\/","title":{"rendered":"Increase Sales by Focusing on the Customer Experience (CX)"},"content":{"rendered":"

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How to Increase Sales by enhancing Customer Experience :<\/h2><\/div><\/div>[vc_column_text]<\/p>\n

If you are struggling to increase sales in your company, it may be time to take a closer look at your existing customers experience to see how they interact with business. This will provide you good benchmarks for optimizations in order to increase sales.<\/p>\n

Suppose there are gaps between what customers expect from an interaction and what they\u2019re actually getting. The customer experience is key to business success. If you want to increase the output of your sales process and help your company grow, it\u2019s essential that you meet or exceed your customers\u2019 expectations.<\/p>\n

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Customer Experience Assessment :<\/h2><\/div><\/div>[vc_column_text]<\/p>\n

Frost & Sullivan’s Customer Experience Diagnostic Model establishes a framework on customer experience management that links customer experience journey to organizational capabilities.<\/p>\n

The Diagnostic Model examines all aspects of the organization, in 3 main categories :<\/p>\n

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  • 1- CX Core Capabilities: examines 50 Critical Success Factors in 12 CX sub-core-capabilities.<\/li>\n
  • 2- CX Functions: examines 29 Critical Success Factors in 6 functions in the organization.<\/li>\n
  • 3-\u00a0 Organization Alignment: 12 Critical Success Factors examine the readiness of the organization to be CUSTOMER-CENTRIC through Leadership, Brand and Culture.<\/li>\n<\/ul>\n

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    Partnership Frost & Sullivan and CIEMS :<\/h2><\/div><\/div>[vc_column_text]<\/p>\n

    CIEMS has established an exclusive agreement partnership with Frost & Sullivan in order to offer its Market Intelligence and Growth Strategy consulting services in Morocco. Through this partnership, CIEMS integrates a global network of 44 offices in 30 countries and + 1800 consultants.<\/p>\n

    If you are interested in our Customer Experience Consulting Services, please feel free to contact us at : contact@ciems.ma:<\/p>\n

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    [vc_row][vc_column][vc_column_text] If you are struggling to increase sales in your company, it may be time to take a closer look at your existing customers experience to see how they interact with business. This will provide you good benchmarks for optimizations in order to increase sales. Suppose there are gaps between what customers expect from an…<\/p>\n","protected":false},"author":1,"featured_media":8012,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/pages\/8002"}],"collection":[{"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/comments?post=8002"}],"version-history":[{"count":18,"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/pages\/8002\/revisions"}],"predecessor-version":[{"id":8045,"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/pages\/8002\/revisions\/8045"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/media\/8012"}],"wp:attachment":[{"href":"https:\/\/ciems.ma\/index.php\/wp-json\/wp\/v2\/media?parent=8002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}