What is Knowledge Management ?

As the number of contingent workers increases, the risk of knowledge loss in critical business areas has never been higher. Knowledge management services can help mitigate this risk, accelerate the learning curve for new employees, and reduce both costs and time to market.

Knowledge management is a systematic, organized, explicit, and intentional process of continuously creating, sharing, applying, renewing, and updating knowledge to achieve organizational goals.

Effective knowledge management relies on a cohesive, integrated approach that includes strategy, cultural elements (people), knowledge flow processes, and supporting content and technology. CIEMS assists organizations in leveraging their strategies and achieving their objectives through innovative knowledge management solutions.

Here are the Knowledge Management services we offer:

  • 1. Knowledge management assessment according to ISO 30401:2018

    We analyze and assess the knowledge needs and objectives of users and departments across the enterprise. The purpose is to evaluate the inputs and outputs of your knowledge management effort, including knowledge management staffing and expenditures, tools and approaches you use to enable the flow of knowledge.

  • 2. Knowledge management strategy development

    knowledge management strategy development refers to the variety of ways in which knowledge management can be facilitated. This strategy is based on four pillars that cover knowledge management : processes, systems, technologies, and  infrastructure.

  • 3. KM Technology evaluation and recommendations

    With vendor-neutral objectivity, we make the most of the systems you have in place, with ideas and options for new tools to consider if necessary.

  • 4. Building a knowledge management system

    Implementing a knowledge management System will require significant personnel resources and funding. With the implementation of a knowledge management system, you’re able to supply your employees with all the relevant knowledge they need to perform their business tasks.

  • 5. Training and change management

    We support and promote knowledge management initiatives through training, change management considerations to encourage user acceptance and participation.